Frequently Asked Questions

General Questions

What types of products do you sell?

Our specialty lies in soy candles and wax melts, thoughtfully handcrafted in small batches. We have hopes to expand in the future.

Where are your products made?

Our products are thoughtfully handcrafted out of our home in New Bremen, Ohio, with materials sourced from suppliers across the USA.

Do you offer discounts or sales?

Yes! Keep an eye out for seasonal sales and promotions on our website and social media pages.

How can I pay for my order?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as other payment methods like PayPal, Apple Pay, and Google Pay. Simply choose your preferred option at checkout.

Candles & Wax Melts

What are your candles made of?

About Our Candles:

100% USA Soy Wax
Non-Bleached Cotton Wick
Non-Toxic Fragrance Oils
Phthalate-Free, Carcinogen-Free, and Cruelty-Free
Hand-poured in New Bremen, Ohio
Burn Time: 40-50 hours

Are your candles and wax melts safe?

Yes! Our candles and wax melts are made from non-toxic ingredients and meet European and Prop 65 standards.

Do you have tips for burning candles?

Absolutely! Follow these Candle Burning Tips to get the best experience:

Always trim your wick to 1/4″ before each use.
Let the wax melt evenly across the surface during the first burn.
Avoid burning for more than 4 hours at a time.
Discontinue use when only 1cm of wax remains.
Never leave a burning candle unattended.

Pet Safety

While our fragrances are safe for pets, always keep candles and wax melts out of reach of animals to prevent accidents. Never leave a burning candle unattended, especially around curious pets.

Orders & Shipping

Do you ship orders?

Yes, we ship across the USA! Shipping fees are calculated at checkout.

How long does it take to process an order?

Orders typically process within 1-3 business days. During busy times, such as the holiday season, it may take slightly longer.

Can I pick up my order locally?

Yes! After placing your order, you can arrange for local pickup. Just contact us, and we’ll discuss a convenient date and time for you to pick up your items.

Returns & Exchanges

What is your return policy?

We want you to love your purchase! If you’re not satisfied, contact us within 14 days of receiving your order to discuss a return or exchange. Note: Custom or used items may not be eligible for returns.

My order arrived damaged. What should I do?

We’re sorry for the inconvenience! Please email us with photos of the damage, and we’ll work with you to resolve the issue promptly.

Custom Orders & Events

Do you accept custom orders?

At this time, we primarily focus on ready-made products. However, feel free to reach out with your request, and we’ll let you know if we can accommodate it.

Where can I find you in person?

We participate in craft shows and events throughout the year. Check our website or social media for updates on upcoming appearances.

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