FAQs

Each item is made-to-order, meaning we don’t make it until the item is ordered!

Please note that photos are taken under professional studio lights in addition to different devices iPhone, android, desktop, etc. coloring may slightly be different in person. If you have any questions about colors please feel free to message me.

.:::. How To Care .:::.
Machine wash cold, hang dry or low temp dry.

Although our processing time is 7-21 business days, depending on Holiday season and winter/spring weather conditions, on occasion, orders could possibly be shipped sooner. Feel free to message if you have any questions.

Cancellations & Refunds: All items are made to order, so unfortunately I do not offer any refunds. However, if there is an issue with the item please message me ASAP and I can discuss possible options.

Return Shipping: If error is due to the customer then the customer will be responsible for purchasing a new shipping label in order for us to resend the item to correct address. This is very important to make sure correct information is given at time of purchase because items are made to order and I do not offer refunds.

Shipping Restrictions:

We do not ship any orders on Saturday or Sunday. Shipping to P.O. Boxes is available only through the U.S. Postal Service.

Tracking your Package:

Once your order has shipped, you will receive notice via email.

Still have questions?

At SRNM we will always strive to give you great customer service. Please contact us if you have questions or concerns.